Terms of Service

Effective date: September 1, 2026

1. Operator and scope

The Onlypet online store at theonlypet.com is operated by Petelix Tech LLC, registered at 1500 N Grant St, Ste R, Denver, Colorado 80203, United States. In these Terms, “Onlypet,” “we,” “us,” and “our” refer to this legal entity.

These Terms apply when you browse our website, place an order, or use our related services. By using the website, you agree to these Terms and the policies linked on the website.

2. Products and information

We aim to describe products, prices, availability, compatibility, and images accurately. Screen settings and production updates may cause minor differences. We may correct errors and update information before accepting an order.

3. Orders, pricing, and payment

Your order is an offer to purchase. We may accept, decline, or cancel an order where permitted by law, including for payment, inventory, pricing, fraud-prevention, or delivery reasons. Prices and available payment methods are shown at checkout. Applicable taxes are disclosed before you submit the order. Standard shipping is free for eligible orders to the United States, Germany, and Japan.

4. Shipping and fulfillment

Eligible orders for delivery to the United States, Germany, and Japan are fulfilled from U.S. warehouses. Processing and delivery estimates are described in our Shipping Policy. Delivery dates are estimates and may be affected by carriers, weather, customs, holidays, or other events outside our reasonable control.

5. Returns, refunds, and warranty

Returns, refunds, cancellations, and warranty claims are governed by our Return Policy. The registered office listed in these Terms is not a return address. Contact support@theonlypet.com before returning an item so we can provide the correct authorized return location and instructions.

6. Acceptable use

You may not use the website for unlawful, fraudulent, abusive, infringing, or harmful activity; interfere with the website or its security; transmit malicious code; or provide false order or account information.

7. Intellectual property

The website, Onlypet branding, text, graphics, photographs, videos, and other content are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use the website only for personal, non-commercial shopping unless we give prior written permission.

8. Third-party services and links

Our store uses service providers such as Shopify, payment processors, fulfillment providers, and carriers. Third-party sites and services are governed by their own terms and policies. References to a third party do not imply sponsorship or endorsement unless expressly stated.

9. Privacy

Our collection and use of personal information are described in our Privacy Policy.

10. Disclaimers and liability

To the extent permitted by applicable law, the website and services are provided on an “as available” basis. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded, including mandatory consumer-protection rights.

11. Changes and severability

We may update these Terms for operational, legal, or regulatory reasons. The effective date above shows the latest revision. If any provision is unenforceable, the remaining provisions continue to apply.

12. Governing law

These Terms are governed by the laws of the State of Colorado and applicable federal laws of the United States, without prejudice to any mandatory consumer-protection rights that apply under the laws of the customer’s place of residence.

13. Contact

Legal business name: Petelix Tech LLC
Registered office: 1500 N Grant St, Ste R, Denver, Colorado 80203, United States
Email: support@theonlypet.com
U.S. customer support: +1 681 462 6033