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Contact Information
We love to hear from you on our products, website, or any topic you want to share with us.
Support Hours
Mon – Fri: 9:00 – 18:00
Sat: 10:00–14:00 · Sun: Closed
Address
Room 808, 8th Floor, Building 2
No. 8-1 Huizhi Road, Sanjiao Town
Zhongshan City, China
Also Helpful
How long does shipping to the US or EU take?
Standard delivery takes 7–12 business days. Expedited shipping options are available at checkout.
Do the robots work with pets of all sizes?
Our robots are designed for cats and small-to-medium dogs. Please check each product page for size recommendations.
What is covered under the warranty?
All TheOnlyPet products come with a 12-month warranty covering manufacturing defects. Contact us to start a warranty claim.
My pet doesn't like the robot — can I return it?
We offer a 30-day satisfaction guarantee. Contact us within 30 days of receiving your order and we will sort it out.
Can I modify or cancel my order after placing it?
Orders can be cancelled or modified within 12 hours of placing them. Please contact us at hello@theonlypet.com with your order number.
How do I track my order?
Once your order ships, you will receive a tracking email. You can also visit our Shipping & Tracking page for updates.
Still have questions?
Our pet-loving support team is just an email away. A real human (who definitely has pets) will read your message.