Effective date: September 20, 2026

Try Buddy at home for 30 days

Open it, set it up, and give your cat time to get comfortable. If Buddy is not a good fit, including if your cat is not interested, you may request a return within 30 days after delivery. Reasonable indoor trial use is welcome. Opening the box or trying Buddy does not, by itself, make your order ineligible for return.

This policy covers orders placed at theonlypet.com. Orders purchased through Amazon or another retailer should be returned through that seller's return process. Nothing in this policy limits mandatory consumer rights. We will honor any more favorable return terms that applied when you placed your order.

What to send back

Please return Buddy clean and complete, including the charging dock and all parts and accessories supplied with your order, together with proof of purchase. Keep the original packaging if possible and pack the return securely.

Light signs of reasonable indoor trial use do not automatically disqualify a return. Damage caused by misuse, unauthorized alterations, missing parts, or wear beyond a reasonable trial is reviewed separately. If these issues affect eligibility or the refund amount, we will explain the reason. A product defect is not treated as customer damage.

Who pays return shipping?

• Damaged on arrival, defective, or incorrect item: OnlyPet will provide a prepaid return label or reimburse a reasonable return-shipping cost approved by our support team.
• Not a good fit, your cat is not interested, change of mind, or ordered by mistake: you are responsible for return shipping. If we offer a paid return label, we will tell you the cost before you agree to use it.
• No restocking fee: we do not charge a restocking fee for an eligible return.

Original expedited shipping charges, if any, are not refundable unless the return is due to our error or a refund is required by law.

How to start a return

1. Email support@theonlypet.com with your order number and a brief explanation of the return. For a damaged, defective, or incorrect item, please include clear photos or video if available.
2. Wait for our return authorization and shipping instructions. We will provide the exact recipient name and warehouse reference code required for your parcel.
3. Before packing, remove your personal recordings and unlink Buddy from your account. Contact support if you need help.
4. Use a trackable shipping service and keep the receipt until the return is complete.

Please contact us before sending a parcel. Missing recipient or reference details can prevent the warehouse from identifying your return.

Authorized U.S. return facility

Onlypet Returns
10920 Saint Louis Dr
El Monte, CA 91731
United States

The exact recipient name and Address Line 2/reference code are order-specific and will be supplied by customer support. Approved international returns also go to this authorized U.S. facility. This is not our legal registered office and is not a location for in-person returns.

Inspection and refunds

After the return facility receives and inspects your item, we will notify you of the outcome. Eligible returns are refunded for the amount actually paid for the returned product, including applicable refundable taxes. Any return-label charge agreed in advance will be shown clearly.

Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges and warranty

For a damaged, defective, or incorrect item, contact support so we can arrange the appropriate remedy. For other exchanges, the usual process is to return the original item and place a separate order after the return is accepted.

The 30-day return window is separate from the product's one-year warranty. For a warranty issue after the return window, contact support@theonlypet.com with your order number and a description of the issue.

Other exceptions

Gift cards are non-returnable except where required by law. Any product-specific final-sale exception will be clearly disclosed before purchase. Mandatory rights concerning defective or misdescribed goods are not affected.

Order cancellations

Contact us as soon as possible, preferably within 12 hours after placing the order, if you need to cancel or modify it. We will cancel or modify the order if fulfillment has not started, but this cannot be guaranteed once processing or shipment has begun.

Contact

Email: support@theonlypet.com