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Contact Information
We love to hear from you on our products, website, or any topic you want to share with us.
Support Hours
Mon – Fri: 9:00 – 18:00
Sat: 10:00–14:00 · Sun: Closed
Also Helpful
¿Cuánto tarda el envío a Estados Unidos o la Unión Europea?
Standard delivery takes 7–12 business days.
¿Los robots son adecuados para mascotas de todos los tamaños?
Our robots are designed for cats and small-to-medium dogs. Please check each product page for size recommendations.
¿Qué cubre la garantía?
All TheOnlyPet products come with a 12-month warranty covering manufacturing defects. Contact us to start a warranty claim.
A mi mascota no le gusta el robot, ¿puedo devolverlo?
We offer a 30-day satisfaction guarantee. Contact us within 30 days of receiving your order and we will sort it out.
¿Puedo modificar o cancelar mi pedido después de realizarlo?
Orders can be cancelled or modified within 12 hours of placing them. Please contact us at support@theonlypet.com with your order number.
¿Cómo puedo rastrear mi pedido?
Once your order ships, you will receive a tracking email. You can also visit our Shipping & Tracking page for updates.
Still have questions?
Our pet-loving support team is just an email away. A real human (who definitely has pets) will read your message.